Refunds
Delivery · Shelf copy · 28 October 2026
Public contact forms do not charge a card. Signed-in checkout can settle online or as cash on delivery (COD) as offered on the billing page. This page describes how fees are treated.
Public forms vs checkout
A brief, quote request, or call request stores details and emails a confirmation. It does not place an order or charge a card.
When you are signed in, the billing handoff page can start an online payment (UPI/card via the secure processor) or record a COD request pending studio confirmation.
Before work begins
If a deposit is invoiced and no work has started, you may cancel in writing and receive the deposit back, minus third-party costs already paid and not recoverable. We will say if such a cost exists.
After work begins
Fees for work already performed are not refunded. If you stop a fixed engagement part way, you pay for work completed against the scope.
A monthly block that has started is not refunded for elapsed days. Unused time in that month does not roll over and is not refunded as cash unless the scope says otherwise.
If we cannot complete
If we cannot perform a confirmed scope, we will say so promptly. Fees paid for work we will not perform are returned.